Customer Experience (CX)

In today’s business climate, companies must place customer experience first. Digital delivery channels, mobile functionality, and apps are all touchpoints that consumers expect, along with increased personalisation of offerings. This holds true for businesses such as insurance companies and mortgage services providers as it does to social media outfits and streaming services. Find out from Stater InMotion what CX means in financial services below.

Featured
Global influencer Ms. Helen Yu believes real growth thrives at the crossroads of tech and humanity
Global influencer Ms. Helen Yu believes real growth thrives at the crossroads of tech and humanity

In this video, Dinis Guardia interviews Ms. Helen Yu (Chicago) on digital transformation, cultural backgrounds, marketing and UI/UX. Helen Yu shares her insights on society, technology and digital transformation going forward especially when it comes to AI and blockchain.

Four Ways Infrastructure Will Heighten Customer Experience In Our Emerging New World
Four Ways Infrastructure Will Heighten Customer Experience In Our Emerging New World
Power to the platforms
Power to the platforms

Many organisations are gearing up towards becoming data-driven ecosystems through platformification, B2B, and B2C alike. But what happens when AI-powered platforms start to automate consumers’ buying actions? Keynote speaker Steven van Belleghem presents two possible future scenarios for platformification.

Enhancing Customer Experience With an Analytics Driven Solution
Enhancing Customer Experience With an Analytics Driven Solution

Customer feedback plays a vital role in any financial institution, as dissatisfied customers are likely to approach regulatory authorities in order to resolve their issues.

Bankers Must think like Technologists and Vice Versa for a True Transformation
Bankers Must think like Technologists and Vice Versa for a True Transformation

If we were to estimate purely on the basis of media reports and general industry buzz, it may seem like every player in the banking sector is neck deep in the adoption of concepts such as open banking and exploring new technologies including Blockchain, Big Data, AI/ML, etc. Yet, the picture on the ground is quite different.

 
stater inmotion magazine.JPG

Download our latest magazine

The free magazine contains fresh insights on finance, tech, fintech, mortgages, strategy, governance, leadership & change. All from today’s leaders so you can not only stay informed, but be inspired.

download magazine